Repair Policy

If your pack needs a repair, we are happy to help. IMPORTANT: PLEASE REVIEW THIS INFORMATION BEFORE SENDING THE PACK REAPIR REQUEST. The All Mighty Guarantee (AMG) is a functional repair policy that is in effect for the life of your Osprey product. We will make repairs to you to restore your Osprey product to a functional state. However, many times, because of color fade or inventory limitations, fabric and replacement part colors may vary from the original. Black thread is used in all sewing repairs. You are responsible for the shipping cost to get your bag to us for repair and the cost of shipping your repaired pack back to you. Please clean your pack before sending it to us. Do not wash your Osprey Pack in the washing machine (it may shred or melt, break buckles, ruin the frame, etc). Osprey highly recommends Nikwax products for all your pack care needs. If we receive a pack that is too dirty or odiferous to repair, we will informed you to collect your pack unrepaired. You will not be contacted to verify that we have received your pack. Please obtain tracking information when you ship your pack so that you can track it. We will make every effort to make a functional repair to your pack. All repaired work is performed by repair workshop appointed by BE adventure. Spare part provide for FOC but Skilled workmanship fee charge back to back. We respond to warranty requests in the order they are received and appreciate your patience! Standard turnaround time is 3-5 weeks for your pack to pass through the repair process and its also subject to spare part availabilities. Be sure to remove all personal items and gear from the backpack. Please make sure to clean the pack before returning it for repair. Due to high seasonal volume sometimes, repairs may take 5-8 weeks to complete. Repairs will be addressed in the order received. BE adventure apologizes for any inconvenience.